FAQ

1. How can I contact you?

You can reach us by emailing our customer service team at comfortcureofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

 

2. Where are your products shipped from?

Our products are shipped from various locations depending on the specific item. We work with trusted suppliers to ensure timely delivery and quality service.

 

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

 

4. What is the process for returning an item?

To initiate a return, please contact us at comfortcureofficial@gmail.com. We will provide you with instructions on how to return your item.

 

5. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific product, please reach out to us.

 

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

 

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at comfortcureofficial@gmail.com so we can evaluate the issue and provide a resolution.

 

8. Can I exchange my product for a different item?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

 

9. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's status on the carrier's website.

 

10. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on the destination.